Welcome to Lady Closet! Here you will find answers to some of the most common questions about shopping, placing orders, delivery, payments, returns, and exchanges.

1. How can I place an order?

Browse our website at https://ladycloset.shop, choose your favorite products, select the available size or color options, and add them to your cart. Proceed to checkout and provide the required contact and delivery information to complete your order.

2. How will I know if my order is confirmed?

After placing your order, please keep your phone available. Our team may contact you to confirm your order and verify your delivery details.

3. Where does Lady Closet deliver?

Delivery availability depends on your location and the areas served by our delivery partners. Please provide your complete delivery address when placing your order.

4. How long does delivery take?

Delivery time depends on your location, product availability, and courier operations. Any estimated delivery time will be communicated during checkout or order confirmation.

5. How much is the delivery charge?

Delivery charges may vary depending on your location and order details. Any applicable charge will be communicated during checkout or order confirmation.

6. What payment methods are available?

Available payment methods may vary. Please check the payment options displayed at checkout or contact our customer support team for confirmation.

7. Is Cash on Delivery available?

Cash on Delivery (COD) may be available for eligible orders and delivery locations. Please check the available payment options or confirm with our team before placing your order.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes or cancellations may not be possible once an order has been processed or dispatched.

9. Can I return or exchange a product?

Eligible products may be returned or exchanged according to our Returns & Exchanges Policy. Please review the policy on our website and contact our team before sending a product back.

10. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible. Include your order number and, where appropriate, clear photos of the item and its packaging so we can review your concern and explain the next steps.

11. Can I exchange an item for a different size or color?

Exchange requests depend on product eligibility and the availability of the requested size or color. Contact our team before returning the item to confirm your options.

12. How can I request a refund?

If your order qualifies for a refund under our policies, contact our customer support team with your order number. We will review your request and explain the available refund method and applicable processing arrangements.

13. How can I track my order?

If tracking information is available, we may provide shipment updates or tracking details. You can also contact our customer support team for assistance with your order status.

14. How can I contact Lady Closet?

For assistance with products, orders, delivery, or returns, please visit our website:

Website: https://ladycloset.shop

Please include your order number when contacting us about an existing order.

15. Where can I read your store policies?

You can visit the relevant pages on our website for more information:

• Privacy Policy

• Shipping & Delivery

• Returns & Exchanges

Thank you for choosing Lady Closet!

Lady Closet — Your Style, Your Way.